Clause 1 — Eligible cases
Refund or replacement review applies when you receive the wrong SKU, the courier confirms loss, or packets arrive visibly damaged. Report within 48 hours of delivery with photos.
Policy chart · AZ-CHT-REF-2026
Observatory provisions
The operating rules that govern how A.Z TRADERS charts seed listings, processes member data, and coordinates dispatch across India.
Return Policy
Published by A.Z TRADERS · operator MD AJAD RAZBI
Clause 2 — Non-eligible cases
Claims for opened pouches, poor germination due to growing conditions, user storage errors, or reports filed after 48 hours are generally not covered.
Clause 3 — How to file
Submit your order ID, SKU, and clear photographs via Track & Support. Our desk responds within two business days.
Clause 4 — Outcomes
Approved claims receive a replacement packet, account credit, or refund to the original payment method within five to seven working days after approval.
Clause 5 — Shipping on replacements
When a like-for-like replacement is sent, no separate prepaid shipping charge applies for the replacement dispatch.